Privacy Policy
Effective date: 22 July 2025
Last updated: 16 October 2025
This Privacy Policy applies to https://www.naturallove.com.tr, owned and operated by Natural Love Tekstil (the “Company”, “we”, “us”, “our”). We operate a B2B digital showroom and do not sell directly online. We value your privacy and process personal data in accordance with applicable Turkish law (KVKK) and the EU’s General Data Protection Regulation (GDPR) where applicable.
1) Who We Are (Data Controller)
Company: Natural Love Tekstil
Website: naturallove.com.tr
Address: Bayrampaşa, Istanbul, Turkey
Email: info@naturallove.com.tr
For the purposes of GDPR/KVKK, Natural Love Tekstil is the data controller responsible for processing personal data collected via this website and our communication channels.
2) What Personal Data We Collect and Why
Contact Forms (B2B inquiries)
We collect your name, business email, company and message to respond to wholesale inquiries and provide product information.
Business Messaging (WhatsApp / Telegram / Email)
If you contact us via WhatsApp, Telegram or email, we process the information you provide (e.g., name, contact details, message content) to handle your request. These providers may process data on their own infrastructure; please review their privacy policies.
Comments (if enabled)
When visitors leave comments, we collect the data shown in the comment form, the visitor’s IP address and browser user agent to help spam detection. An anonymized hash of your email may be sent to the Gravatar service to check if you are using it. After approval, your profile image may be publicly visible next to your comment.
Media Uploads
If you upload images, avoid embedded location data (EXIF GPS); visitors can download and extract any location data from images on the website.
Technical Data
We may process device and usage data (IP address, browser type/version, pages visited, timestamps) for security, debugging and analytics.
3) Cookies & Analytics
We use cookies to improve site functionality and measure performance.
- Strictly necessary (e.g., session, security, cookie preference).
- Functionality (e.g., comment name/email, screen preferences; up to 1 year).
- Analytics (e.g., Google Analytics 4) to understand aggregate site usage. IP anonymization is enabled.
Cookie examples used by WordPress include temporary login checks, screen options (1 year) and post-edit cookies (1 day). No personal data is stored in post-edit cookies.
4) Legal Basis for Processing (GDPR)
- Consent (e.g., analytics cookies, certain contact scenarios).
- Legitimate interests (e.g., responding to B2B inquiries, site security, service improvement).
- Legal obligations (e.g., tax/compliance record-keeping).
You may withdraw consent at any time by contacting us or via the cookie preferences tool, where applicable.
5) Purposes of Processing
- Responding to wholesale inquiries and providing product information.
- Managing B2B relationships, quotations and order preparation.
- Ensuring site security, error diagnostics and preventing abuse/spam.
- Producing aggregated analytics to improve our website and content.
6) Sharing & Recipients
We do not sell your personal data. We may share data with trusted service providers acting as data processors, strictly for the purposes listed above:
- Hosting / infrastructure providers (website and email hosting).
- Email / messaging providers (SMTP, WhatsApp, Telegram).
- Analytics / security tools (e.g., Google Analytics 4, spam detection).
When comments are enabled, they may be checked through automated spam detection services.
7) International Data Transfers
Some providers (e.g., WhatsApp, Telegram, Google Analytics) may process data on servers outside your country, including outside the EEA. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and technical measures (e.g., IP anonymization for analytics).
8) Data Retention
- B2B inquiries (contact forms / messaging): up to 12 months from last interaction, unless a business relationship continues.
- Customer/transaction records (if applicable): retained as required by law (e.g., up to 10 years for tax/accounting).
- Analytics data: retained per analytics settings (e.g., 14 months).
- Comments and metadata (if enabled): retained indefinitely unless removed.
9) Data Protection & Security
We use SSL/TLS encryption, access controls and other technical/organizational measures to protect your data. However, no method of transmission or storage is 100% secure.
10) Your Rights (GDPR/KVKK)
You may request access to your personal data, rectification, erasure, restriction, data portability (where applicable) and object to processing based on legitimate interests. You can also withdraw consent at any time.
To exercise your rights or submit a privacy request, email info@naturallove.com.tr. We respond within the statutory timeframe (e.g., 30 days).
If you believe your rights have been infringed, you may lodge a complaint with the Turkish Personal Data Protection Authority (KVKK) or your local Data Protection Authority in the EEA.
11) Children’s Data
Our services target business users (B2B). We do not knowingly collect personal data from children.
12) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date will be revised accordingly. Material changes will be highlighted on this page.
13) Contact
Natural Love Tekstil
Bayrampaşa, Istanbul, Turkey
Email: info@naturallove.com.tr
Website: https://www.naturallove.com.tr